HostMoose Policies

HostMoose is a service operated by BrenCor Digital Enterprises Inc.

Refund Policy

Last updated: October 7, 2026

This policy covers HostMoose hosting and domain names. It is part of our Terms & Conditions.

1. 30-day money-back guarantee

Every hosting plan comes with a 30-day money-back guarantee. If you're not happy within 30 days of your order date, contact us and we'll refund your hosting fees.

  • First-time accounts only. The guarantee is for new customers. It doesn't apply to repeat sign-ups, duplicate accounts, or customers who have had a refund from us before.
  • Hosting fees only. We refund the hosting fees you paid, including the introductory price and the taxes charged on them: the full amount you paid for the hosting.
  • You don't need a reason. We'd like to hear what we could do better, but you don't have to tell us.

2. Outside the guarantee

After the first 30 days, hosting fees are not refundable, and we don't give prorated refunds for the unused part of a term, except at our discretion. You can still cancel at any time: cancelling stops your next renewal and your service runs to the end of the term you've paid for. See Billing & Cancellation.

Renewals after a cancellation request. If a renewal charge goes through within 3 days after you asked us to cancel, we'll refund it.

Mistaken charges are always corrected. If you were charged by mistake (for example a duplicate payment, or the wrong amount), tell us and we'll put it right, however long ago it happened.

Nothing in this policy takes away rights you have under the law where you live.

3. What isn't covered by the guarantee

  • Domain name registrations, renewals and transfers (see section 4)
  • Custom technical work and other billable work that has already been done (see Support Scope)
  • Services ended because the Acceptable Use Policy or Terms were broken

4. Domain names

Domain registrations, renewals and transfers are non-refundable, including within the first 30 days: the money-back guarantee in section 1 covers hosting fees only. The registrar and registry charge us when we submit a domain order, so we can't get that money back.

The one exception: if we can't complete a registration or transfer (for example the name is taken before we can register it, or the transfer is turned down), we refund you in full, including the tax. You don't need to ask; we'll tell you what happened, and you're welcome to write to us about it.

If you cancel a hosting plan under the guarantee, a domain you registered with us stays registered to you.

5. How to ask for a refund

  1. Send a request from the Support page in your portal, or email support@hostmoose.ca, from your account email address.
  2. Include your order or invoice number if you have it.
  3. We'll reply, and we process approved refunds within 5 business days.

Refunds go back to the original card. Your bank can take a few more days to show it. When we refund your first payment under the guarantee, your account and service end and your website files, databases and email are deleted (see Billing & Cancellation), so download anything you want to keep first.

6. Please talk to us before a chargeback

If something is wrong with a charge, please contact us first and we'll sort it out quickly. If you dispute a payment with your bank without contacting us, we may suspend your service while the dispute is open.