HostMoose Policies

HostMoose is a service operated by BrenCor Digital Enterprises Inc.

Refund Policy

Effective: January 2025

Note: This refund policy covers HostMoose hosting services. For complete details on hosting terms and service credits, see our Terms & Conditions.

1. 30-Day Money-Back Guarantee

We offer a 30-day refund period on new HostMoose hosting plans, including monthly and annual plans. To qualify, refund requests must be submitted within 30 days of the initial purchase date.

After 30 days, all hosting fees are non-refundable, including any unused portion of an annual plan.

2. Eligible Refund Situations

Within the 30-day window, refunds may be granted for:

  • Dissatisfaction with service quality or performance
  • Duplicate billing or payment errors
  • Accidental or unauthorized charges
  • Account setup errors on our part
  • Technical failures that prevent use of the hosting service

3. Non-Refundable Items

The following items are non-refundable at any time:

  • Domain name registrations and renewals
  • SSL certificates
  • Third-party services or add-ons
  • Custom technical work, migrations, or hands-on development
  • Late fees or service reactivation fees

4. How to Request a Refund

To request a refund:

  • Contact support@hostmoose.ca
  • Provide your account email, invoice ID, and reason for the refund request
  • We will review eligibility within 5 business days

If a refund is approved, we will close your account and terminate associated services at the time of refund.

5. Chargebacks

Filing a chargeback instead of contacting support:

  • Violates this policy
  • May result in immediate account suspension
  • May incur administrative fees and immediate data deletion

We strongly encourage you to contact us first if you have any billing concerns. We're here to help resolve issues fairly and quickly.