Terms & Conditions

Last updated: October 7, 2026 (version 2026-10-07)

These terms are the agreement between BrenCor Digital Enterprises Inc. ("we", "us", "HostMoose") and you, our customer. They cover the HostMoose hosting service. By placing an order or using the service, you agree to them, along with the policies they link to. If you don't agree, please don't use the service.

We've tried to keep this plain and friendly, but it is still a legal agreement. Read it, and ask us at support@hostmoose.ca if anything is unclear.

1. What you're buying

HostMoose sells web hosting for small businesses and creators in Canada. Our plans are:

• Lite: 1 website, 5 GB storage, $10/month or $110/year
• Standard: up to 3 websites, 15 GB storage, $18/month or $198/year
• Essentials: up to 10 websites, 50 GB storage, $32/month or $352/year

What each plan includes is described on our pricing page. You can also register a .ca, .com, .net or .org domain name with us, or move one you already own to us (see section 18), or simply point a domain you own to your hosting.

2. Where your site is hosted

We provide hosting on infrastructure run by CrocWeb, a hosting provider, on servers in Montreal, Canada. Your website files, databases and email accounts are stored in Canada.

Because your hosting runs on CrocWeb's platform, you agree to follow CrocWeb's Terms of Service and Acceptable Use Policy as they apply to hosted accounts. Our own Acceptable Use Policy summarizes the rules that matter most. If our rules and CrocWeb's ever differ, the stricter one applies to you. CrocWeb doesn't provide support to our customers; we do.

3. Your account

• Give us accurate information and keep it up to date.
• Keep your login details private and use a strong, unique password.
• Tell us right away at support@hostmoose.ca if you think someone else has accessed your account.
• You're responsible for everything that happens under your account, including anything your own customers, staff or developers do on your site.

You must be old enough to enter a contract where you live (18 in Alberta) to open an account.

4. Acceptable use and resource limits

You must follow our Acceptable Use Policy. In short: no illegal, harmful, deceptive or adult content, no spam, no malware, no attacks on other networks, and no using your hosting as file storage or a backup service. Your plan is for running websites and the email that goes with them, in a way that suits a shared hosting environment. If your account uses resources in a way that slows the server for others, we may ask you to reduce it (for example fewer files or databases), and we may suspend or limit the account if the problem continues.

We may suspend or end your service, with or without notice, if we believe these rules have been broken. We'll try to contact you first when it is safe and practical to do so.

5. Billing and cancelling

These are our billing and cancellation terms. They are also on the Billing & Cancellation page.

Prices and the introductory offer

Prices are in Canadian dollars. New customers get 50% off your first month on monthly billing or 50% off your first year on annual billing. After that, your plan renews at the regular price:

• Lite: $10/month or $110/year (introductory price $5 for the first month, or $55 for the first year)
• Standard: $18/month or $198/year (introductory price $9 for the first month, or $99 for the first year)
• Essentials: $32/month or $352/year (introductory price $16 for the first month, or $176 for the first year)

Annual plans are priced as 11 months, so the 12th is free. Your order summary at checkout shows exactly what you'll pay today and at renewal.

Taxes

We add the Canadian sales taxes that apply to your billing province (GST or HST, and PST where it applies). We can't sell to customers in Saskatchewan, Manitoba or Quebec yet.

Automatic renewal

When you order, you authorize us to save your payment method with our payment processor, Stripe, and to charge it automatically on each renewal due date, at the regular price plus applicable tax, until you cancel. We record that authorization with your order. You can update or remove your card in your portal under Billing; removing your card doesn't cancel your service.

If a payment doesn't go through

This is the schedule, counted from the invoice due date:

• Due date: we charge your card. If it fails, we try again, up to 3 more times, and email you.
• 7 days after the due date: if the invoice is still unpaid, we suspend your service. Your website and email go offline. We email you when this happens, and you can pay to bring them back.
• About 23 days after the due date: we email you a warning that your service will be cancelled in about 7 days.
• 30 days after the due date: if it is still unpaid, we cancel the service and its data is deleted: your website files, databases and email. We can't get them back. (Copies in our hosting provider's backups are overwritten within about 30 days.) You still owe any unpaid amount.

Price changes

We may change our prices. We'll email you at least 30 days before a price change applies to one of your renewals. If you don't want the new price, you can cancel before the renewal.

Cancelling

You can cancel at any time. Send a support request from your portal, or email support@hostmoose.ca from your account email address, before your renewal date. Cancelling stops the next renewal. Your service keeps running until the end of the term you've already paid for, unless you ask us to end it earlier. We'll confirm the date by email.

• If a renewal charge goes through within 3 days after you asked us to cancel, we'll refund it.
• Going offline, deleting your website, or removing your card is not a cancellation. Please send us the request.
• When service ends, your data is deleted (website files, databases and email). Download anything you want to keep before then.
• Cancelling one hosting service doesn't close your other services or your account.

Refunds

New customers can get their hosting fees back within 30 days of ordering. See our Refund Policy.

6. Your order

Your order sets out your plan, billing interval and price. When you place it, we record which version of these terms you accepted (2026-10-07) and your authorization for automatic renewal.

7. Refunds

Every hosting plan has a 30-day money-back guarantee on hosting fees, for first-time accounts, counted from your order date. The details are in our Refund Policy. Domain names are different: registrations, renewals and transfers are non-refundable, as set out in section 18.

8. Backups

Backups are a courtesy, not a promise. Our hosting provider takes a backup of hosted accounts once a day and keeps them for up to 30 days. A new backup replaces the oldest one, and the backup service can change or stop at any time. We'll try to restore your site from a backup if you ask, on a best-effort basis, but we can't guarantee a backup exists or works. You are responsible for keeping your own copies of anything important, especially before making big changes to your site.

9. Uptime and support

We aim for 99.9% uptime each month. That's a target, not a guarantee. Our Service Level Agreement explains how we measure it, planned maintenance, and what we may offer if we miss it. Support is by portal request or email, Monday to Friday, 9 am to 5 pm Mountain Time; see Support Scope for what's included and what is billable work.

10. Moving your website to us

We'll move your existing website for free, on a best-effort basis, if your current host uses cPanel or DirectAdmin. We can't move sites built on website builders such as Wix, Squarespace or Shopify, because those platforms don't let you export your site. You must have the right to move the content, and you're responsible for checking that your site works properly after the move. Please don't send passwords by email.

11. Your content and your visitors' information

You own your content. You give us permission to store, copy and transmit it only as needed to run the service (including backups). You are responsible for your content and for following the law that applies to your website, including privacy, consent and anti-spam law (for example if you collect personal information from visitors or send marketing email).

Client or patient records, intake forms and other health information must not be stored on HostMoose hosting. That includes health information collected through your website, such as intake or booking forms, and anything kept in your files, databases or email. Our hosting provider doesn't allow it, and neither do we. The same goes for other sensitive personal information about other people. See the Acceptable Use Policy. For other personal information you hold about people, our Data Processing Addendum explains how we handle it for you.

How we handle your own information is in our Privacy Policy.

12. Suspension and ending service

We may suspend or end your service if:

• an invoice is overdue, on the schedule in section 5
• you break these terms or the Acceptable Use Policy
• your account is a security or legal risk to us or others
• the law, a court, or our hosting provider requires it

If we end your service for a reason other than your breach or unpaid fees, we'll tell you and refund any hosting fees you paid for the period after the end date.

13. Our responsibility to you

[LAWYER TO REVIEW] This section (limitation of liability) is a placeholder. No liability cap has been copied from our hosting provider.

We'll provide the service with reasonable care and skill, but we can't promise it will be uninterrupted or error-free. To the maximum extent the law allows, we're not liable for indirect or consequential losses (such as lost revenue, profit, data or business opportunities), or for data loss that results from your own actions, your own software, or backups that weren't available. To the maximum extent the law allows, our total liability to you for any claim about the service is limited to the hosting fees you paid us in the 12 months before the event that caused the claim. Nothing in these terms limits rights that the law says can't be limited.

14. If someone makes a claim because of you

[LAWYER TO REVIEW] This section (indemnity) is a placeholder.

You agree to cover the costs and damages if a third party makes a claim against us (including CrocWeb) because of your content, how you use the service, or your breach of these terms.

15. Reporting security problems and abuse

To report a security vulnerability, email security@hostmoose.ca (see Security). To report spam, phishing, malware or other abuse from a site we host, email abuse@hostmoose.ca.

16. Changes to these terms

[LAWYER TO REVIEW] Notice and acceptance of changes.

We may update these terms. We'll change the date and version at the top. For changes that matter to you, we'll email you at least 30 days before they take effect, and they don't apply earlier than that. If you don't agree, you can cancel before they take effect. Changes to prices follow the price-change terms in section 5.

17. Law that applies

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. If we can't resolve a problem together, either of us can take it to the courts of Alberta, except where the law of your province gives you the right to go elsewhere. We don't require arbitration.

Please contact support@hostmoose.ca first so we can try to put things right.

18. Domain names

You can register a domain name through us, renew it, or transfer one you already own to us. We arrange this through our domain registrar, NameSilo, and the registry that runs your extension. This section applies in addition to the rest of these terms.

• You are the registrant. The domain is registered in your name, not ours. You must give accurate contact details, keep them up to date, and answer emails from the registrar or registry (for example to confirm your details). If your details are wrong or out of date, the registry can suspend or cancel the domain. We give your name, address, email address and phone number to the registrar and registry, as registration requires; see our Privacy Policy.
• Registry rules apply. Your domain is also subject to the rules of its registry and of ICANN. A .ca domain is subject to CIRA's Registrant Agreement and its Canadian Presence Requirements: you confirm at checkout that you are eligible, and you must stay eligible for as long as you hold the domain. CIRA may ask you to prove it, and may suspend or cancel the domain if you can't. Disputes about who is entitled to a name are decided under the registry's dispute process, not by us. For now we can register a .ca online only for individuals; a corporation, non-profit or other organization should contact us.
• Price, length and renewal. The price and length (1, 2 or 3 years) are shown at checkout in Canadian dollars, plus GST/HST. A domain renews automatically for the same length at the renewal price shown at checkout, which can be higher than the first-term price, until you ask us to stop. We charge the card you saved before the renewal date and send renewal reminders. If you turn off auto-renew and the domain isn't renewed, it expires and may be released for anyone to register; getting it back may cost extra or be impossible.
• Domain fees are non-refundable. Domain registrations, renewals and transfers are non-refundable, because the registrar and registry charge us when we submit them. The 30-day money-back guarantee covers hosting fees only. The one exception: if we cannot complete a registration or transfer, we refund you in full. See our Refund Policy.
• Transfers. You confirm you are authorized to transfer the domain. It must be unlocked at your current registrar and eligible to move; registries can refuse a transfer, for example soon after a registration or an earlier transfer. A transfer adds one year to your registration and is charged at the price shown at checkout. The old registrar and the registry decide whether it goes through, and it can take several days.
• Your transfer authorization (EPP) code is like a password for your domain. Enter it only on our transfer page. We keep it encrypted only until your order has been placed, and then delete it. We will never ask for it in a ticket or an email, and please never send it to us that way; our systems turn away messages that look like they contain one.
• Nameservers. New domains start on our nameservers (ns1.hostmoose.ca and ns2.hostmoose.ca). If you point your domain somewhere else, the services that depend on our DNS stop working for it.

[LAWYER TO REVIEW] Domain names: registrant responsibilities, registry and CIRA terms, non-refundable fees with the refund exception, and transfers.

19. Contact

• Support and billing: support@hostmoose.ca, or a request from your portal
• Security: security@hostmoose.ca
• Abuse reports: abuse@hostmoose.ca
• Privacy requests: privacy@hostmoose.ca

HostMoose is operated by BrenCor Digital Enterprises Inc., Calgary, Alberta, Canada. Mailing address: 431B 41st Avenue NE #72, Calgary, AB T2E 2N4.