Privacy Policy

Last updated: October 7, 2026

BrenCor Digital Enterprises Inc. ("we", "us") operates HostMoose from Calgary, Alberta. This policy explains what personal information we collect when you visit our website or use HostMoose, why we collect it, who helps us handle it, where it is kept, how long we keep it, and how you can see it, fix it or ask us to delete it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). Our anti-spam promises (CASL) are in section 7.

This policy is about you: our customers and website visitors. If you put other people's personal information on your hosting account (for example your own customers' details), see our Data Processing Addendum.

1. Who is responsible, and who to ask

BrenCor Digital Enterprises Inc. is responsible for the personal information described here. Our Privacy Officer is Brendan Correia. For any privacy question or request, email privacy@hostmoose.ca. Our mailing address is 431B 41st Avenue NE #72, Calgary, AB T2E 2N4.

2. What we collect, and why

We collect only what we need to run the service. We ask for your consent by asking for the information and explaining what it is for here.

• Account and contact details (name, email address, billing address, phone number if you give one, login details): to create and run your account, send you invoices and service emails, and talk to you.
• Payment information. Card payments are handled by Stripe. We never see or store your full card number or security code. We receive the card brand, last four digits, expiry date, billing address, payment status and transaction IDs, so we can bill you, renew automatically and answer questions. Your card is saved with Stripe for automatic renewal; you can update or remove it in your portal under Billing.
• Order and service records (your plan, domains, hosting account details, invoices, renewals, cancellations): to provide and bill for your service, and to keep the records the law requires.
• What you agreed to at checkout (the version of our terms, your authorization for automatic renewal, the date and time, and your IP address and browser): so we can show what was agreed.
• Your choice about marketing email (if you opt in: the date, where you agreed, what you were shown, and your IP address and browser): so we can show that you agreed, and honour it if you change your mind.
• Support requests and messages (what you write to us, tickets, replies): to help you and to keep a record of what we agreed.
• Site health information (uptime and speed checks, SSL status, and scan results for the domains you host): to show you how your site is doing in your portal and to spot problems.
• Your website content. Your files, databases and email are stored on our hosting provider's servers so your site and email work. We don't look through your content unless you ask for support, we're investigating a security or abuse problem, or the law requires it.
• Technical data (IP address, browser and device type, pages visited, error reports and logs): to keep the website and portal secure, fix errors, limit abuse, and, only if you accept analytics cookies, understand how the site is used (see our Cookie Policy).
• Waitlist details (name, email, and the plan you're interested in), if you join a waitlist: only to email you when that plan is available, and to see how much interest there is.
• What you type into the AI assistant in the portal, and the site health information it's asked about, if you use it: to give you an answer. We remove obvious sensitive details (like card numbers and passwords) before sending it on.

We don't sell your personal information, and we don't use it for advertising.

3. Who handles your information for us

We use these companies to run HostMoose. They handle your information only to provide their service to us, and each has its own privacy practices.

We may also share information if the law, a court order or a regulator requires it, to protect our rights, security or customers (for example to stop fraud or abuse), or in a sale or reorganization of our business, with the same protections.

4. Information outside Canada

Your website, email and hosting account data are stored in Canada. Some of the companies in the table above are in, or process information in, the United States or other countries. Information held there is subject to the laws of those places, which may allow courts and authorities to get access to it. We choose providers carefully and ask them to protect it.

For questions about our use of service providers outside Canada, contact privacy@hostmoose.ca.

5. How long we keep it

• Your account and service records: while you are a customer, and after that only as long as set out below.
• Billing and tax records (invoices, payments, order records): 6 years after the end of the tax year they relate to, because Canadian tax law requires it.
• What you agreed to at checkout: 6 years, with the billing records they belong to.
• Support requests (including messages from the website contact form): 2 years after the request is closed.
• Uptime checks and system logs: 30 days.
• Site scan results: 90 days.
• Waitlist details: until the plan launches and we've told you, or until you ask us to remove you.
• Website files, databases and email: deleted when your service ends for any reason. Copies in our hosting provider's backups are overwritten within about 30 days.
• Closed accounts: we delete your personal information within 90 days of your account closing, except billing and tax records, which we keep for the 6 years above.
• Marketing consent records: for as long as your consent lasts, and for 3 years after you withdraw it, so we can show we honoured your choice.

6. Keeping it safe

We protect information with encryption in transit (HTTPS), hashed passwords, access controls, activity logs and monitoring. Our payment processor is certified to the highest PCI-DSS level. No system is perfectly secure. If a breach creates a real risk of significant harm to you, we will tell you and the privacy regulators as the law requires.

7. Emails from us, and Canada's anti-spam law (CASL)

• Service emails (order confirmations, invoices, renewal and payment notices, password resets, support replies, security and maintenance notices) are part of running your account. You can't opt out of them while you have a service, but we keep them to what you need.
• Marketing emails (news, tips, offers) are sent only to people who have said yes. At checkout, the marketing box is optional and is never ticked for you, and buying hosting never signs you up. We don't buy lists.
• Every marketing email says who it's from (BrenCor Digital Enterprises Inc., operating as HostMoose), shows our mailing address (431B 41st Avenue NE #72, Calgary, AB T2E 2N4) and a way to contact us (support@hostmoose.ca), and has a working unsubscribe link. We act on an unsubscribe within 10 business days (usually straight away). You can also change your choice any time in your portal under Settings, or by emailing privacy@hostmoose.ca.
• Waitlists: if you join one, you agree to hear from us about that plan launching. We'll email you about that, and you can ask us to remove you at any time.
• You can withdraw consent to marketing at any time. It won't affect your service.

8. Your choices and rights

You can ask us to:

• show you the personal information we hold about you, and how we use it and who it has been shared with
• correct information that is wrong or out of date
• delete your information, or stop using it, where we don't have to keep it
• give you a copy of your information
• take back (withdraw) a consent you gave us

Email privacy@hostmoose.ca (our Privacy Officer, Brendan Correia, reads it). We may need to confirm it's you first, so we don't give your information to the wrong person. We aim to answer within 30 days, and we'll tell you if we need more time or can't share something and why. Access requests are free in most cases; if a request would take a lot of work, we'll tell you the cost before we start. Deleting some information (for example when you cancel your hosting) ends the related service, and we can't delete records we are legally required to keep.

If you're not satisfied with our answer, please tell us first. You can also complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

9. Children

HostMoose is for adults and businesses. We don't knowingly collect information from children. If we learn that we have, we'll delete it.

10. Changes to this policy

We may update this policy. We'll change the date at the top, and for changes that matter we'll email you. We ask for your consent again if we want to use your information in a new way.

11. Contact

• Privacy questions and requests (Brendan Correia, Privacy Officer): privacy@hostmoose.ca
• Support: support@hostmoose.ca
• Security: security@hostmoose.ca

BrenCor Digital Enterprises Inc., Calgary, Alberta, Canada. 431B 41st Avenue NE #72, Calgary, AB T2E 2N4.